Ethical enforcement agencies have a responsibility to help both their clients and their customers, both of whom are feeling the pinch. Phoenix recognises that they can support people by helping them to better understand their financial position and find ways to increase income and lower expenditure, prior to enforcement action.
Using Policy in Practice’s Benefit and Budgeting Calculator they are bringing welfare support together, around the customer. Early results after 4 months are extremely promising.
Join this webinar to learn how Phoenix has achieved:
- 12% improvement in early engagement rates
- 7% improvement in answer rates to initial outbound calls
- 14% increase in early stage payment arrangements
- 37% reduction in payment instalment defaults
- 48% decrease in complaints relating to payment term flexibility and charges
Guest speaker Carole Kenney from Phoenix will talk how they work closely with local authority clients to improve collection processes, intervene early to help those struggling with payments, prevent further charges and reduce collection costs.[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text]
Wednesday 23 May
At 10:30 to 11:30
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